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SHIPPING AND DELIVERY


NEW ZEALAND.

C4 Coffee use Courier Post to deliver our orders within New Zealand. They deliver to residential and commercial addresses, as well as most rural addresses.

All of our parcels are trackable and you should receive (check your spam box) an automated email with a tracking number once the package is ready for distribution from our warehouse.

Please note packages with a value greater then $50 (excluding shipping), will require a signature. We suggest you get your order delivered to a business address where you are confident someone will be able to sign for it.

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm. If your order is placed on a Friday, all going well it will turn up on the next business day, being Monday, however this does depend on your location.

Please note we have a 20kg (Coffee) maximum for online orders.


INTERNATIONAL.

Currently we send to Australia, USA, Canada and the UK via NZ Post. We have chosen two scales of service, economy which is expected to take - 3 - 10 working days and courier, 2 - 6 working days. The courier service is trackable and a signature is required, so do your best with getting it sent to somewhere where you will be, most likely work!

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm NZST.


Please note we have a 5kg (Coffee) maximum for online orders.

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C4 COFFEE CO.

MON-FRI 8AM-5PM & SAT 9AM-3PM

C4 Coffee HQ

Welcome to the C4 Coffee website. We supply the best blends and single origins to inspire people to join us in the quest for espresso perfection. C4 is a specialist local coffee roasting company. Our focus is on the supply of quality coffee, roasted daily, backed up with awesome service, training and the best equipment. We select, source and serve the highest grade green beans. No compromises. Great care is taken to roast each origin to its optimum to get the best out of each single origin batch or blend. We are happy to show you the roasting process, talk coffee and demonstrate the equipment we sell. We have an unparalleled range of accessories for both domestic and commercial use! Come check us out at 278 Tuam Street, Monday through Friday 8am-5pm & Sat 9am-3pm. Please note that the coffee machine is closed for cleaning from 4.30pm. For our wholesale customers, whether thinking of a change or setting up a new cafe, we can provide assistance. Our invaluable knowledge of the cafe industry and our passion for the very highest of standards and service will help your business life run smoothly. For our home customers we offer a nationwide mail order service by email phone, fax or via this website. If you want to share in our day to day life then follow us on Facebook, or Twitter, but best to jump on Instagram!

Rwanda: Ejo Heza FTO (Washed) - Light / Filter Roast

$11.50

NZ Incl. GST

$10.00

Intl. Price

The Ejo Heza plantation is owned and operated by a group of women farmers, and is located on a picturesque hill slope rolling gently down to the glistening waters of Lake Kivu, the natural border between this westernmost part of Rwanda and the neighbouring Democratic Republic of Congo.

The term Ejo Heza in their native language means, ‘a better tomorrow’.

If you know anything about Rwanda, you will appreciate that little more than twenty years ago the country was blown apart by a 100-day period of genocide, in which a million Rwandans lost their lives, and the chaotic years that followed it.

In the past twenty years or so, Rwanda has succeeded in achieving an almost unbelievable level of recovery with an intense focus having been placed on rehabilitating both its economy and its people. Nowhere is this more evident than in the revival of the country’s coffee industry, which is playing its part in rebuilding both the local economy and also in rebuilding society.

The group purchased this communal plot as a deliberate means of helping it to meet one of its key objectives; the promotion of unity and reconciliation within a community which was torn apart by the genocide of 1994.

In the years following the genocide, Rwandan society remained shattered with murderers and victims continuing to live side by side. Considerable efforts have been made in the years since to rebuild society and the Ejo Heza initiative is adding to these. It brings women together to work for two days every week and in doing so, to talk with and to support each other, and to help each other to address the personal challenges they would struggle to overcome if they always worked alone.

‘My father was in prison for committing genocide’, explains Christine Nyiranshimyimana. ‘It was shameful for me to be spoken of within the community as the child of a killer. Today, there is no more shame’.

The other main aim of Ejo Heza is to empower women, and the group have already benefitted both from gender equity training and also by gaining more control over their family finances. By selling their own coffee, these women earn more  cash themselves and they use their earnings very effectively for the benefit of their families. They can also access loans through their membership of Ejo Heza which provides them extra opportunities to increase their coffee production, or else to set themselves up with alternative sources of revenue such as buying cows which produce a regular supply of milk and manure.

This is all on top of the higher prices they already receive by selling their fair trade organic coffee through their wider co-operative, Kopakama. While their neighbouring farmers receive 250 francs per kilogram of coffee cherries at the government collection point, from their co-op they receive a first payment of 360 francs per kg. Later this month at their annual general assembly, they expect to confirm a second payment of a further 30 francs per kg.

Here, this vital extra income is routinely used to cover school expenses for their children, and for other important household improvements such as buying mattresses as a more comfortable sleeping option to the mats they have been using until now. By working together, and by finding a better market for their coffee under fair trade terms, the women of Ejo Heza are already starting to realise their dream of a better tomorrow.

Additionally, Kopakama Co op's farmers are committed to improving their local communities. So far, they have brought in gravity-fed water to serve the community and used the Fairtrade premium to access electricity. They have also bought the co-operative’s Conference Hall. Their vision is to move together towards a more stable price and market for their coffee.

This offering from the women of Ejo Heza is Rounded and clean, with notes of strawberry, lime, and peach, a real treat.

-Cooperative: Kopakama

-Producers: Ejo Heza women farmers group

-Location: Kigali, Rutsiro district, Western province

-Elevation: 1500 - 1800m

-Varietal: Bourbon

-Process: Washed, Sun dried on raise beds

-Harvests: Feb - June, Oct - Nov

-Certifications: Fairtrade, Organic, Rainforest Alliance

-Roast Profile: Light/Filter.

Suitable for all filter methods; Chemex, V60, Aeropress, Clever, Swiss Gold, Moccamaster, Cold Drip/Brew.

***Not ideal for espresso.

SHIPPING & DELIVERY+


NB: C4 Coffee Co. and our courier company do not take responsibility for incorrectly addressed packages. Please include your postcode to ensure prompt delivery. If for any reason your delivery is determined undeliverable due to insufficient details (i.e bus name / apart no. / floor no. in a multi tenanted building) the item may be returned to us in which case there will be an additional shipping and handling cost to re ship the item.

Any freight forward or redirection of an item once dispatched is considered an additional charge by our couriers and any costs incurred by C4 Coffee will be on charged.

Please be careful to select Rural Delivery if this applies to your shipping address, if you select Urban and you live at a rural address, this may cause a delay in the delivery of your goods.


NEW ZEALAND.

C4 Coffee use Courier Post to deliver our orders within New Zealand. They deliver to residential and commercial addresses, as well as most rural addresses.

All of our parcels are trackable and you should receive (check your spam box) an automated email with a tracking number once the package is ready for distribution from our warehouse.

Please note packages with a value greater then $50 (excluding shipping), will require a signature. We suggest you get your order delivered to a business address where you are confident someone will be able to sign for it.

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm. If your order is placed on a Friday, all going well it will turn up on the next business day, being Monday, however this does depend on your location.

Please note we have a 20kg (Coffee) maximum for online orders.


INTERNATIONAL.

Currently we send to Australia, USA, Canada and the UK via NZ Post. We have chosen two scales of service, economy which is expected to take - 3 - 10 working days and courier, 2 - 6 working days. The courier service is trackable and a signature is required, so do your best with getting it sent to somewhere where you will be, most likely work!

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm NZST.


Please note we have a 5kg (Coffee) maximum for online orders.

RETURNS+

CUSTOMER SATISFACTION

C4 are passionate about producing the very best roasted coffee and your satisfaction is extremely important to us. We will act in accordance with the NZ Consumer Guarantees Act 1993, and the Fair Trading Act 1986. For non-coffee bean orders then we honor our suppliers Warranties as appropriate. If you have any comments on your purchasing experience please do not hesitate to contact us on info@c4coffee.co.nz


RETURNS, CREDITS, CANCELLATIONS

For returns and credits, C4 Coffee Co will need to be notified within two days of receipt of delivery for the claim to be considered. Claims outside this time frame may not be accepted. We do not accept returns for a change of mind, and once processed and dispatched you are unable to cancel your order. Should a return be agreed upon by C4 Coffee due to circumstances not all ready outlined then you will be responsible for paying for your own shipping costs for returning your item to C4 Coffee Co. The original Shipping and Handling costs and restocking fees are non-refundable. We reserve the right to provide a store credit and no cash refunds will be given. All correspondence in relation to returns, credits, cancellations need to be in writing and addressed to returns@c4coffee.co.nz


REFUNDS

Should your coffee reach you in a less than satisfactory state then please contact us immediately with details of your issue and we will replace the coffee as soon as is possible. Please note that we prefer to sell whole beans as coffee starts to degrade in quality from the moment it is ground. We also recommend you buy little and often for the best possible taste. Should any product you purchase be faulty or have any defect please contact us immediately and we will take steps to resolve your issue as appropriate. If a refund of the original purchase is agreed upon at the discretion of C4 Coffee then the original shipping, handling and restocking cost will be deducted from any refund as these costs are non recoverable by C4 Coffee.

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